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Informatica MDM Support Engineer
Ref No.: 18-34458
Location: Boston, Massachusetts
Position Type:Full Time/Contract
Start Date: 05/17/2018
Position: Informatica MDM Support Engineer
Location: Boston, MA- Relocation or Travel
Duration: Full Time-Relocation or Travel

Experience Required
Implementation and support experience in Informatica MDM applications. •
Should have experience of pharma domain specifically commercial pharma. •
Perform L2 MDM application support: both trouble shooting and issue resolution. •
Should be well versed with MDM hub, IDD and web services. •
Provide MDM expertise with Data Integration, System Administration, and Development capabilities related to Informatica MDM Hub, Informatica IDD and web services and as well with integrations. •
Co-ordinate with Vertex SMEs and Vertex Enterprise architect on enhancements and tickets. •
Provide expertise with MDM deployments and MDM upgrade including experience with multiple production environments and parallel development and configuration streams (whenever required). •
MDM Troubleshooting related to job failure •
•Support IDD fixes and ETL jobs related to MDM environment, user access management.
•Perform Non production environment refresh
•Experience in unit testing and other testing(s) in non-prod environment.
•Apply hot fixes in both non – production and production environment(s).
10+ Years of Experience
•Perform change management for application enhancements and patch application
•Report on application SLAs and issue trending to the application manager.
•Liaise with application manager to coordinate all platform/application related activities
•Act as single point of contact for MDM application support and enhancement
•Assist the MDM team(both onsite and offshore) in resolving business, technical issues, coordinate with various stakeholders and ensure timely closure of tickets
• Liaise with Informatica for Product Issues/Problems
• Ensure maintenance of proper technical documentation (operations manual, configuration documents, technical specifications)
• Provide solutions and estimations for minor enhancements
• Coordinate with the stakeholders to create, complete, and achieve sign-off on the enhancement artefacts.