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Desktop Support
Ref No.: 18-34417
Location: Edison, New Jersey
Position Type:Contract
Start Date: 05/17/2018
Title – Desktop Support
Location - Seattle, WA
Duration – 6+ Months
  1. To handle multiple projects simultaneously and customer handling.
  2. Must be detailed in documenting information and practice good follow-through techniques
  3. Understanding of IT industry working practices / methodologies – ITIL
  4. Ability to identify and resolve problems both independently and cooperatively
  5. Ready to travel to US and International
  6. Ready to work in 16x7 Support shifts
  7. Quick Decision maker and should have experience in handling communications with Client
  8. On call support / guidance during crisis situations.

Essential Skills-
  • 4 years minimum in desktop support or administration experience of providing customer service over the telephone / email / in person
  • Expert knowledge of desktop software and hardware support, troubleshooting and resolution
  • Ability to produce business standard documentation related to implementation, testing and Self-help guides
  • SCCM,Active Directory, MS Windows desktop / laptop build and maintenance, Remote access
  • Expertise in MS Office product functionality including Word, Excel, PowerPoint
  • Good working knowledge of Windows 7, Outlook, IE11
  • Understands terminology in area of expertise
  • Performs complex tasks in area of expertise
  • Backup and restore processes
  • IT security best practices
  • Networking fundamentals, DHCP/DNS, TCP/IP, FTP, software updates etc.
  • Windows 7 roll-out and roll-out techniques e.g. scripting, ghost.