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Desktop Support(Windows)
Ref No.: 18-34368
Location: Honolulu/HI, Kailua-Kona, HI/Lihue, HI, Hawaii
Position Type:Contract
Experience Level: 4 Years
Start Date: 06/04/2018
4 years minimum in desktop support or administration experience of providing customer service over the telephone / email / in person.


• Expert knowledge of desktop software and hardware support, troubleshooting and resolution
• Ability to produce business standard documentation related to implementation, testing and Self-help guides
• SCCM,Active Directory, MS Windows desktop / laptop build and maintenance, Remote access
• Expertise in MS Office product functionality including Word, Excel, PowerPoint
• Good working knowledge of Windows 7, Outlook, IE11
• Understands terminology in area of expertise
• Performs complex tasks in area of expertise
• Backup and restore processes
• IT security best practices
• Networking fundamentals, DHCP/DNS, TCP/IP, FTP, software updates etc.
• Windows 7 roll-out and roll-out techniques e.g. scripting, ghost

• Ready to work in 16x7 Support shifts