Act as an onsite operations lead for this customer interfacing position wherein he/she will represent the entire team in front of the client and will be responsible for the Service Delivery for the ongoing Identity & Access Management Operations on-time and with quality.
Responsible for development of long-term account success and growth
Build and maintain senior level client relationships.
Retaining customer loyalty and preference by establishing rapport with the customer, planning and developing customer-focused programs, overseeing the resolution of customer concerns and facilitating the delivery of services.
Mining new, organic business opportunities with existing clients, by building relationships across the client's organization, and with key industry partners
Identify opportunities and take them to closure by providing thought leadership
Work with Strategy and planning to transform knowledge of client business objectives, internal and competitive opportunities, and customer insights into actionable ideas for client. Interpret, evaluate, and translate business needs and requirements to detailed roadmap
Work with qualitative and quantitative data to extract key areas of insight and value for clients – and build strategic business implications and solutions from them
Exhibit enthusiasm for clients' business and industry. Maintain leading edge of knowledge of clients' business and industry.
When required, gain technical or specific knowledge that is crucial to clients' business
Participates in client RFI/RFP including preparation of proposals and service contracts with inputs from practice teams
Take ownership, drive service excellence, innovation, and client intelligence. Responsible for overall client relationship health, client management, revenue forecasting and revenue target realization
Own the management committee, senior management and steering committee meeting reviews with executive leadership team (internal as well as customer)
Works closely with relevant stakeholders to foster a culture of growth and development within the teams
Demonstrate initiative in all areas of improving the management and growth of all partnerships, demonstrating a sense of ownership and the ability to manage independently
Minimum 8 years of experience in Information Technology Industry.
Candidate must have 2-3 years of experience working on Identity and Access management related projects like OIM & SailPoint implementation.
Knowledge of ITSM tools like Service Now.
Basic knowledge of PowerShell.
Willingness to learn and deal with Active Directory and IDM on day to day basis.
Candidate should have a good experience with planning, running global engagements, and Incident Management & Escalation Management skills.
Candidate should have excellent co-ordination skills with onshore/offshore teams, Project Manager & Project Leads.
Ability to concurrently lead and grow multiple clients, craft detailed plans and provide clear, persuasive briefings to technical teams and remain an active contributor throughout the solution development and delivery process.
Driven by an urge to try new things and identify efficiencies.
Should have excellent presentation skills and presentation development skills.
Candidate should possess exceptional problem solving, analytical, interpersonal, verbal and written communication skills.
Ability to drive decisions, influence change, and resolve conflicts effectively.
Ability to take a technology agnostic approach, maintain a collaborative, motivated environment on a project team during successful and challenging points in the process.
Candidate should have good awareness of emerging industry trends in Information Technology