Previous Job
Previous
Application Packager
Ref No.: 18-33752
Location: Toronto, Ontario
Position Type:Contract
Start Date: 05/15/2018
 
Resource Responsibilities Skills Experience
Application Analyst
  •     Download application executables from vendors and store in repository
  •     Gather requirements for installation instructions from owners
  •     Document installation instructions for packagers
  •     Review installation instructions created by others (more technical application owners and other application analysts) and amend to meet quality standards required for packagers
  •     Submit packaging requests to queue and follow up on them
  •     Build test device using BMO tools and install new packaged software
  •     Perform basic test of new packaged software
  •     Communicate with UAT tester indicating application is ready to test
  •     Follow up with UAT tester on testing status.  Perform basic troubleshooting / support on issues experienced by user
  •     Excellent written and verbal communication skills
  •     Strong technical understanding of Microsoft Windows O/S
  •     Strong support skills
  •     Excellent attention to detail
  •     10+ years' experience in desktop support role – installing applications, troubleshooting issues
  •     Proven track record in roles where excellent documentation was essential – successful candidate should stand out in their ability to communicate, produce good documentation, and in their attention to detail.  If they are not good at documentation, they will not be successful in this role.
  •     Onshore resources should have experience in onshore GR roles with supporting offshore team