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Deskside Migration in East Alton, IL - HCL America/ Olin
Ref No.: 18-33742
Location: East Alton, Illinois
Position Type:Contract
Experience Level: 7 Years
Start Date: 05/21/2018
Title: Desktop/
Client: HCL America/Olin
Job Location:
Winchester Corporate Office
600 Powder Mill Road
East Alton, IL 62024-1273
•           Provide Day to day operations support as Level 2 to end users.
•           Deployment of Laptops (Windows 7, 10 OS) to the end users.
•           Provide Pre and Post Migration support for Laptop deployment
•           Provide specialized hardware / software / network problem diagnosis / resolution for customer's end users.
•           Provide onsite hands and feet support for Server and Network related issues.
•           Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.
•           5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.
•           Disciplined, systematic problem-solving skills required.
•           Hands-on work experience with the following:
o          Windows Operating system (Windows 7, 10)
Data Migration:
o          Migrate data from existing device to new device
o          Migrate data from Server and One Drive to the local machine.
Able to configure VPN at the client PC.
Able to troubleshoot VPN related issues