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ITSM Business Analyst
Ref No.: 18-32717
Location: Minneapolis, Minnesota
Position Type:Contract
Start Date: 05/10/2018
Requirement ID:5643197


Role name : ITSM Business Analyst
Location : Minneapolis, MN

Max pay: $60

Desirable Skills:
• Perform analysis of business processes or operations in order to develop new or modified information processing systems.
• Facilitate standards of process documentation, definition, and education, ensuring coordination of effort and key inputs and outputs of all processes so they are integrated effectively.
• Facilitate meetings between departments for inter-related processes to ensure desired process integration and overall consistency and effectiveness across the enterprise.
• Develop metrics and reporting tools that can be used to measure effectiveness and efficiency of processes and systems.
• Coordinate/assist with training sessions for the new processes and systems.
• Coordinate service, process, and procedure rollouts, track and report progress on adoption.
• Create or assist others in the writing of user documentation, instructions, and procedures.
• Assist in oversight of day-to-day task management of other Process Analysts on the team.

Skills Required:
• 3-5 Years' experience performing business process development work including process swim lanes, control points, RACIs, SLA determinations, metrics development)
• 3-5 Years in a project management role, planning and controlling the efforts of others.
• 3-5 years in an IT Service Management or IT Asset management role.
• Can communicate clearly and confidently (both written and verbal) with all levels of the organization: from entry-level employee through to executive team.
• Create dynamic presentations and high quality reporting for all levels of management throughout project lifecycle.
• Establishing and Maintaining Professional Relationships with Project Personnel/Stakeholders.
• Microsoft Office Suite proficiency.