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Field Service Support
Ref No.: 18-32324
Location: Frisco, Texas
Experience Level: 7 Years
Start Date: 05/30/2018
 
Title                       : Support
Location               : NYC
Hiring Mode      : Contract

 
Job Description:
·         Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
·         Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
·         Administration experience of MS Active Directory users & groups, policies and management concepts
·         Provide specialized On Call Support for hardware / software / network problem diagnosis / resolution for customer's end users.
·         Having good knowledge about the features of MS office 2007/2010.
·         Familiar with common issues related to desktop and should possess ability to make the user understand the steps on call to help him sorting the same quickly.
·         Should be familiar with IP address/Host Name concept which is required to provide RDP support.
·         Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
·         Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks