Aspect Dialer Engineer
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Aspect Dialer Engineer
Ref No.: 18-31995
Location: Plano, Texas
Position Type:Full Time/Contract
Start Date: 05/09/2018
Aspect Dialer Engineer
Plano, TX

Required/Primary Skills and Experience
3-7years of experience with Aspect ALM / Aspect Unified IP 7.3
Required :
Hands on experience Aspect ALM / Aspect Unified IP 7.3 and SQL server
Real-time monitoring of campaigns, dialer agents, calling list penetration, and statistics to ensure agents are fully utilized & dialing plans
In-Depth knowledge on Aspect applications administration, developing Installing, upgradation, Configuration and Management
Proficient knowledge on running the SQL queries, Creating Stored Procedure and View on SQL Server
Working knowledge on Unix Shell scripting and windows scripting
Working knowledge on Unified command & control administration, ALM, UCC-RTR and Quality Management
Experience on Troubleshooting the application issues on ACD,AOD,M3, IVR Alert, TA circuits, Gateways
Performing the mechanics required to maximize production within the dialing platforms such as changing the campaign dialing levels based on agent and inbound call activity.
Real-time monitoring of campaigns, dialer agents, calling list penetration, and statistics to ensure agents are fully utilized & dialing plans are executed successfully.
3 to 5 OS – Unix, Linux and Wintel Power User
5 years of Aspect UIP, Aspect ALM, basic dialer operations and architecture supporting both inbound and outbound
1 to 3 years with base knowledge Sybase, Oracle, Sequel build data query, scripting,
3 to 5 years Telephony, Networking, SIP, VoIP and TDM is required