Production Support Lead
Previous Job
Previous
Production Support Lead
Ref No.: 18-31945
Location: Philadelphia, Pennsylvania
Position Type:Direct Placement
Start Date: 05/08/2018
Job Title Production Support Lead – GRS ID: 119809
Relevant Experience
(in Yrs)
10+
Technical/Functional Skills Production Support, .Net, SQL, Unix
Experience Required • 5+ Years of Production support experience
• Experience in leading large SLA based production support engagements
• Experience with .Net, UNIX and SQL
• Strong understanding of Web servers and Database concepts
• Ability to understand and Architect solutions for Production support activities
• Hands on experience in handling P1 and P2 calls and resolving critical production issues
• Experience in Handling and resolving Incidents based on priority and severity
• Experience with various optimizing techniques in improving the performance
• Experience working in Agile frame work and good understanding of agile concepts.
• Healthcare industry experiences a plus.
Roles & Responsibilities • Primary point of contact for Offshore and Onshore teams for day to day operations
• Actively lead team in performing triaging in production environment and actively take part in all priority 1 and 2 issues
• Manage work queues and coordinate team efforts
• Participates in steering committee and project governance meetings
• Manages internal escalations and resolutions
• Guides the teams in bringing in synergies across development and production support teams
• Responsible for monitoring the services as per the defined SLA's
• Ensure team is meeting or exceeding defined SLAs
• Provide innovation that will improve metrics and best practices
Generic Managerial Skills • Good Client interaction and communication.
• Strong interpersonal and communication skills but not limited to: problem solving, decision making, written and oral communications along with ability to work effectively with diverse groups
Education Bachelors/Masters in Engineering/Science
Start date (dd-mmm-yy) 3/12/2018
Duration of assignment (in Months) 24 months
Work Location Philadelphia, PA
Rates payable to vendor $/hr NA
Key words to search in resume Production Support, L2 Support, Lead, .net, Unix, SQL