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Avaya Engineer in Plano, TX – HCL/ PepsiCo
Ref No.: 18-31114
Location: Plano, Texas
Position Type:Contract
Experience Level: 7 Years
Start Date: 05/04/2018
Title: Avaya Engineer
Duration – Contract
Location–  Plano, TX
Client: HCL America / Food and Beverage
Job Description:
Ø  Must have good technical knowledge on Avaya PBX platforms from Legacy to Aura platform and Voice Mail servers Minimum of 3-5 years.
Ø  Have the knowledge on Avaya Products viz.s8800, S87xx,G450,G650, G430,G350, G250,LSP ,ESS,MCC, SCC, EPN ,PPN ClientE,SMGR and CMS. 
Ø  Have clear understanding of Avaya Voice network deployment models and should understand functioning of voice network devices.
Ø  Have worked on Avaya Aura communication manager from 2.0 to 6.3, Aura messaging 6.3, Intuity audix, Modular Messaging 5.2 and SMGR 6.3,ClientE6.2 and CMS R12 and above.
Ø  Good implementation/troubleshooting experience on Avaya Aura Platform Products.
Ø  Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
Ø  Have clear understanding on Telecom infrastructure protocols like ISDN and analog signalling and SIP Trunking.
Ø  Maintain and update voice network diagrams and vendor information for voice network devices
Ø  Have very good troubleshooting and analytical skills.
Ø  Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
Ø  Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation & site coordination's.
Ø  Initiates network improvement recommendations based upon experiences in field
Ø  Provide onsite operations and admin consultancy during system administration & maintenance
Ø  Positive attitude and ability to interact with Customer and Vendor representatives
Ø  Performs Root Cause Analysis
Ø  Tracks and updates key performance metrics. 
Ø  Acts as point of contact for all service delivery issues/ pending work/ escalations
Ø  Provide team support and process improvements through individual contributions.
Ø  Handles escalations &Participate in routine operational meeting