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Sr Infra Program Manager - Atlanta, GA - COX
Ref No.: 18-31085
Location: Atlanta, Georgia
Position Type:Contract
Experience Level: 8 Years
Start Date: 05/28/2018
Job title: Infra Program Manager
Location: Atlanta GA
Duration : Contract
Client: HCL America

The program manager will be part of several ongoing projects within the account to drive better end user experience. The candidate will be responsible for initiating new projects, creating business cases, planning and coordination efforts, flawless execution with continuous monitoring and reporting on key success criteria's without any escalations. Program Manager will require strong cross-functional management and planning as well as good communication skills for working with customers directly as needed. The ideal candidate will have a background of demonstrated success leading large scale and complex projects for EUC based services.

Responsibilities
  • Must have managed Service Desk, Deskside Function in his / her tenure
  • Individual project ownership throughout the full lifecycle (initiation, planning, scoping, execution, and service delivery)
  • Define project scope, goals, deliverables, and success criteria that support business objectives in collaboration with customers and internal stakeholders
  • Develop full-scale project plans including work breakdown structure, member responsibilities, and associated communications documents
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Successfully estimate the resources and participants needed to achieve project goals
  • Set and continually manage project expectations with team members, customers, and stakeholders
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
  • Proactively manage changes in project scope, identify potential risks, and devise contingency plans
  • Proactively identify and escalate issues to Customer, Vendors and / or Program Management regarding issues that are cropping up and hindering service delivery
  • Coach, mentor, motivate and supervise project team members and customers while influencing them to take positive action and accountability for their assigned work
  • Deliver projects on time and on budget
  • Help improve internal tools and processes

Desired Skills & Experience
  • PMP certification preferred; however, not mandatory
  • Master's degree preferably in Engineering, Computer Science, or Project Management
  • Minimum 8-10 years of project management experience in a IT End User Computing environment
  • Problem solver who goes the extra mile to get results
  • Familiar with standard project management tools and processes
  • Awareness of trends and innovations
  • Strong communication skills
  • Organized team player
  • Ability to simultaneously handle multiple high profile projects
  • Proficient in MS Office programs & project management software (MS Project)
  • Positive attitude towards work assigned while continuously striving to deliver best-in-class results
  • Familiarity with the international or retail market and technologies