SQL Support
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SQL Support
Ref No.: 18-30828
Location: Redmond, Washington
Position Type:Contract
Start Date: 05/03/2018
  • 4 + years of experience working with SQL and technical support exp.
  • Having Azure domain experiences is a big asset.
  • Soft Skills
    • Leadership - handle technically challenging and politically sensitive customer situations
    • Strong communications skills – Excellent spoken and written English communication skills
    • Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
    • The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
    • Demonstrable troubleshooting skills
    • Cross-team collaboration
  • SQL DB /Technical Skills
    • Experience with SQL Server or an equivalent database product – Must have.
    • Experience in troubleshooting and problem solving role – Must have.
    • Experience with Relational Database management systems and concepts
    • High Availability: Experience/Knowledge of Windows Server Cluster Services in On-Premise environments
    • Experience in SQL Server Performance
    • Experience in Database and Server Administration
    • Should able to deploy and Troubleshoot SQL Server Failover Cluster Instances etc.
    • Experience/Knowledge of Windows Server Cluster Services in Azure cloud
    • Having Azure domain experiences is a big asset.
Experience in a customer facing or customer support role