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Avaya Engineer
Ref No.: 18-30788
Location: Plano, Texas
Position Type:Contract
Experience Level: 10 Years
Start Date: 05/24/2018
 Role: Avaya Engineer         
Location: Plano, TX
 Duration: Long term Contract
Avaya   Profile/Role Description

  •              Must have good technical knowledge on Avaya PBX platforms from Legacy to Aura platform and Voice Mail servers Minimum of 3-5 years.
  •              Have the knowledge on Avaya Products viz.s8800, S87xx,G450,G650, G430,G350, G250,LSP ,ESS,MCC, SCC, EPN ,PPN ClientE,SMGR and CMS. 
  •              Have clear understanding of Avaya Voice network deployment models and should understand functioning of voice network devices.
  •              Have worked on Avaya Aura communication manager from 2.0 to 6.3, Aura messaging 6.3, Intuity audix, Modular Messaging 5.2 and SMGR 6.3,ClientE6.2 and CMS R12 and above.
  •              Good implementation/troubleshooting experience on Avaya Aura Platform Products.
  •              Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
  •              Have clear understanding on Telecom infrastructure protocols like ISDN and analog signalling and SIP Trunking.
  •              Maintain and update voice network diagrams and vendor information for voice network devices
  •              Have very good troubleshooting and analytical skills.
  •              Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
  •              Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation & site coordination's.
  •              Initiates network improvement recommendations based upon experiences in field
  •              Provide onsite operations and admin consultancy during system administration & maintenance
  •              Positive attitude and ability to interact with Customer and Vendor representatives
  •              Performs Root Cause Analysis
  •              Tracks and updates key performance metrics. 
  •              Acts as point of contact for all service delivery issues/ pending work/ escalations
  •              Provide team support and process improvements through individual contributions.
  •              Handles escalations &Participate in routine operational meetings