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Avaya Engineer
Ref No.: 18-30787
Location: Plano, Texas
Position Type:Contract
Experience Level: 10 Years
Start Date: 05/24/2018
Role: Avaya Engineer         
Location: Plano, TX

 Duration: Long term Contract
Avaya   Profile/Role Description

  •              Must have good technical knowledge on Avaya PBX platforms from Legacy to Aura platform and Voice Mail servers Minimum of 3-5 years.
  •              Have the knowledge on Avaya Products viz.s8800, S87xx,G450,G650, G430,G350, G250,LSP ,ESS,MCC, SCC, EPN ,PPN ClientE,SMGR and CMS. 
  •              Have clear understanding of Avaya Voice network deployment models and should understand functioning of voice network devices.
  •              Have worked on Avaya Aura communication manager from 2.0 to 6.3, Aura messaging 6.3, Intuity audix, Modular Messaging 5.2 and SMGR 6.3,ClientE6.2 and CMS R12 and above.
  •              Good implementation/troubleshooting experience on Avaya Aura Platform Products.
  •              Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
  •              Have clear understanding on Telecom infrastructure protocols like ISDN and analog signalling and SIP Trunking.
  •              Maintain and update voice network diagrams and vendor information for voice network devices
  •              Have very good troubleshooting and analytical skills.
  •              Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
  •              Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation & site coordination's.
  •              Initiates network improvement recommendations based upon experiences in field
  •              Provide onsite operations and admin consultancy during system administration & maintenance
  •              Positive attitude and ability to interact with Customer and Vendor representatives
  •              Performs Root Cause Analysis
  •              Tracks and updates key performance metrics. 
  •              Acts as point of contact for all service delivery issues/ pending work/ escalations
  •              Provide team support and process improvements through individual contributions.
  •              Handles escalations &Participate in routine operational meetings
Professional Skill Requirements:
Ability to work in large teams and manage smooth operations
 Excellent communications skills
Effective presentation skills
Ability to develop requirements based on client inputs
Problem solving and conflict management
Ability to work effectively in a remote, virtual, global environment. Ability to respond to incidents 24 hours a day, 7 days a week