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Desktop Migration
Ref No.: 18-30402
Location: Milwaukee, Wisconsin
Position Type:Contract
Start Date: 05/02/2018
·         Good knowledge on OS migration (Windows 7 to Windows 10)
·         To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
·         To assist all our users with any logged IT related incident when called upon.
·         To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
·         To accurately record update and document requests using the IT service desk system.