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ServiceNow Analyst
Ref No.: 18-30324
Location: Edison, New Jersey
Position Type:Full Time/Contract
Start Date: 05/02/2018
 Role: ServiceNow Analyst
Location: Pleasanton, CA
Duration: 12 months
 
W2 Contract (H4-EAD, EAD-OPT, L2-EAD GC, USC Only
 
•             ITIL Foundations or any ITIL certifications• Analytics/report design
Essential Skills-
ITSM Certified•                Good understanding of requirements tools and techniques.•    Requirements Documentation• Requirements Facilitation/ Able to facilitate a requirements session•     Documentation • Experience with Agile – Writing User Stories • Support managing the Backlog•   SCRUM/Agile experience•          ITSM experience•           ServiceNow•     Jira Tool•     SaaS solution •  Self-directed / leadership / go-getter•  Communication and presentation. Excellent communication skills to identify and clarify requirements. Strong listening, writing, and modeling skills.•                Technical awareness. Good understanding of basic IT concepts and SDLC methodologies. •  Results-oriented. Once assignment parameters have been defined, ability to work reasonably independently, but also know when to seek additional guidance. Can deal with ambiguity and complexity. Makes good decisions on how to approach the assignment. •              Positive attitude. Able to deal with setbacks and cope with difficult assignments and dependence on busy co-workers. • Written and verbal communication• Analysis and modeling•             Problem solving•             Detail-oriented•              Able to work independently, as well as working with a team / part of a team (equally adept at working in a team and collaborating, as well as working independently)
 
  • Strong and effective communication skills
  • Gather and analyze the requirements provided by client
  • Implement, enhance, develop and integrate ServiceNow platform, Service Catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment.
  • Provide day to day operational support and maintenance including planned maintenance outages.
  • Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
  • Conduct unit testing and install new modules, releases and version upgrades.
  • Actively manages the life-cycle of the platform.
  • Monitor and fine tune application to achieve optimum performance levels.
  • Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
  • Provide expert level consulting to primary support team (e.g act as a Tier-2/3 support for Service Portal and Service Catalog)
  • Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
  • Create and maintain technical documentation regarding development processes, best practice guidelines and other related artifacts (e.g. templates, etc.) Implement, enhance and integrate ServiceNow platform, service catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment.
  • Complete development, configuration and workflow administration to support business processes on the platform.
  • Provide day to day operational support and maintenance including planned maintenance outages.
  • Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
  • Conduct unit testing and install new modules, releases and version upgrades.