Support Executive
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Support Executive
Ref No.: 18-30060
Location: Chicago, Illinois
Position Type:Contract
Start Date: 05/01/2018
 Requirement ID                       5630025
 
Role name                                 Support Executive
Location                                     Chicago(Downtown), IL | Aurora | Aurora, IL
BA Recruiter Name Gunjan Hada
 
 
Expected pay rate : $15/hr(20)
 
 
Description:
• Good knowledge on OS migration (Windows 7 to Windows 10) – requirement gathering too.
• To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
• To assist all our users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record update and document requests using the IT service desk system.