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Service Delivery Manager
Ref No.: 18-29579
Location: Plano, Texas
Position Type:Contract
Start Date: 04/30/2018
Job Description:
12 years with primary IT service delivery experience in running  ITSM processes in a large organization ITIL certified Should be able to design & deploy the the following processes across the service delivery landscape spanning multiple sectors and geographies :Incident management Problem management Change management Service Level management & Reporting Customer satisfaction index (CSI)Knowledge management Release management Service Catalogue creation Configuration management. Asset management Service Continuity/Disaster recovery Capacity management Availability management Security management Risk management Project/Demand management.