Project Coordinator
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Project Coordinator
Ref No.: 18-28991
Location: Raleigh, North Carolina
Start Date: 04/26/2018
 In this role, you will work directly with customers, trading partners, and all touch points of the Order to Cash process to ensure the clients' customer service level expectations are well understood and maintained. 
 
JOB RESPONSIBILITIES
  • Resolve customer shipment, billing, and credit disputes by authorizing or denying credit issuance, extended dating, or product replacement using sound business judgment and knowledge of policies/procedures 
  • Responsible for accurate and timely processing of all service center owned transactions including orders, adjustments, claims, deductions, and returns to ensure compliance and cycle time goals are met
  • Achieve customer satisfaction through front line contact with customers
  • Handle and respond to inbound customer calls within parameters set by customer service levels 
  • Develop and maintain an in‐depth knowledge of product line, pricing structures, and the various channel strategies 
 
REQUIREMENTS FOR CONSIDERATION
  • Bachelor's degree in a business-related field or significant equivalent experience required
  • Proficiency in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.) 
  • Experience supporting customers with e-commerce systems a plus