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Level 2 Production Operations Support Analyst
Ref No.: 18-28717
Location: Orlando, Florida
Position Type:Contract
Start Date: 04/25/2018
 Primary Skills
  • Enterprise Systems Monitoring Tools
  • Java Enterprise Edition
  • AWS Operations
  • Linux Operations
  • System Performance Monitoring
  • UNIX Shell Scripting
Additional Skills:
  • Preferred Basic Experience and good Knowledge on Java/ J2EE Technologies
  • Good Knowledge on concepts of threads.
  • Preferred good understanding on how to perform thread dumps and heap dumps analysis.
  • Preferred good Middleware exposure - Linux/Unix commands usage, Scripting/ automation skills.
  • Preferred Knowledge on any Application servers like Tomcat, WebSphere, Jboss, tcserver, NodeJS,
  • Preferred skillsets on any enterprise monitoring tools - AppD, Wily, Ganglia, Splunk, Newrelic, Client Service Now etc.
  • Good to have experience on any scripting Language - Perl, python, Groovy Good to have Oracle DB experience with SQL Query Experience.
  • Good to have Basic Devops principles and tools knowledge including Chef, Github, Jenkins, Rundeck. Good to have AWS Experience.
  • Role/Responsibilities and Expectation: Ready to take on the fast learning curve to understand the basic application functionalities and business operations that are in scope for the team
Role/Skills Description
  • Part of 24x7 operations coverage support for 250+ applications
  • Restore P1 P2 outages for the business and work on preventative items
  • Work on automation tools like rundeck, AITR, and work on innovations like Chaos Engineering, etc.
  • Have a driving personality – driving incidents to resolution across teams.  working in complex situations with many apps/infrastructure/different client and other vendor teams "make a difference in supporting systems that affect 100000+ people a day for hotels, parks, etc.”
  • Be able to connect the dots, work on problems, drive issues to resolutions, enhance monitors, etc