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Apple/Infosys - Production Support Consultant - Sunnyvale, CA - (Full Time Job - FTE)
Ref No.: 18-28380
Location: Sunnyvale, CA, California
Position Type:Direct Placement
Start Date: 04/24/2018
 Title: Production Support Consultant
Job Code: EAS
Duration: Full Time Job
Location: Sunnyvale, CA

Client: Apple Inc - Infosys
Visa: USC/GC/GC-EAD/TN Visa/E3 Visa/L2-EAD Only
Job Open Position: # 10
Qualifications Basic:
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • At least 4 years of experience with Information Technology
Preferred Skills
  • At least 4+ years of experience in Java, Unix, Oracle, PL/SQL
  • Should have good knowledge in handling production issues and escalation based on the Service level agreement (SLA). Aware of process, guidelines and escalation matrix on the application he/she supports. Should have managed business critical production issues in coordinating among various team (Application, Database, Infrastructure and Development team).
  • Experience on 24/7 production support. After office hours support for production critical issues.
  • At least 4+ years of experience in software development life cycle including experience in Production support and maintenance (or warranty support following an application release). Good communication skill, problem solving and debugging capabilities on Java/J2EE based application (Java processes and Rest services). Should have sound knowledge on Unix environment.
  • Should have good exposure on production deployment, release planning, release monitoring and roll back procedure. Good knowledge on DB and NoSQL database.
  • Should have sound knowledge on BCP, DR and DB housekeeping activities
  • Ability to engage in senior-level technology discussions.
  • Ability to work in team in diverse/ multiple stakeholder environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.