Manager
Ref No.: 18-28267
Location: Raleigh, North Carolina
Position Type:Contract
Start Date: 04/24/2018
Req. ID: 5588599

BA Recruiter: PRAVEEN JOHN MATHEW

Role Name: Manager

Location: RALEIGH | RTP,NC

Max Pay rate – $83 (Bill rate is $ 90)

Experience (Years): 15

Role Description:
• Managing the Client Relationship
• Works closely with multiple Client Stakeholders to understand various business requirements
• Ensures robust governance, controls & compliance
• Supports Team in ensuring they understand the Client's specific business terminologies
• Ensures overall program management and issue resolution
• Escalation and resolution handling
• Monitor performance & drive internal reviews with team
• Delivery, quality and exception handling should be monitored.
• Contact administration to ensure that the day-to-day procurement activities follow the spirit and sections of the contract.
• Lead process improvement discussions to enhance operations.
• Communicate changes to Program Manager and delivery team
• Meet the operational, functional and business objectives required by the contract and provide a profitable interaction.
• Identify and resolve exceptions, Reporting & escalate issues
• Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)
• Adherence to overall Service Delivery Requirements
• Excellent understanding of Transactional Procurement & Procure to Pay
• Experience of working as a Delivery lead for procurement operations
• Demonstrated exceptions and problems management and escalation experiences
• Good understanding of MS Office
• Good understanding of SAP / ERP
• Excellent Communication Skills ( verbal & written)
• Leadership Qualities
• Problem solving
• Client engagement and SLA management