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Production Support Analyst
Ref No.: 18-28214
Location: Redmond, Washington
Position Type:Contract
Experience Level: 6 Years
Start Date: 05/07/2018
Must have:
  • Good experience with Production Support
  • Hands on Unix Shell Scripting knowledge
  • Good database experience (Oracle PL/SQL or SQL Server)
  • Splunk (should be able to write splunk queries)
  • Control-M
  • Event Management (either Sitescope, Tivol, Omnibus etc)

Independently provides Tier 1 & 2 production support of applications and databases for software.
Monitors production systems for alerts, outages and system issues.
Executes technical procedures to resolve production issues.
Researches issues and performs root cause analysis to minimize risk.
Implements effective solutions for break/fix issues and appropriate development initiatives with direction.