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Support Exetuive
Ref No.: 18-27629
Location: Waltham, Massachusetts
Position Type:Contract
Start Date: 04/20/2018

Req. ID: 5618010


BA Recruiter: Gunjan Hada

Role Name: Support Executive
Location: - Charlotte | WALTHAM | WALTHAM, MA

Max Pay rate – $25 (Bill rate is $ 35)
Desirable Skills
Helpdesk, Service Desk, ITSM, troubleshooting, ITIL , remote connectivity

Essential Skills
Windows ,networking, Software installation, Remote troubleshooting, ITIL ,


Competencies
Desktop Management - Infrastructure Services (IS)



Role Description
Log and troubleshoot issues• Escalate as defined in the Standard Operating Procedure (SOP) document • Refer Knowledge Base and promote use of Self Help,
• Encourage feedback for services rendered. • Receive Feedback from quality and adhere to the shift and break schedules.