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Help Desk Support I
Ref No.: 18-27339
Location: Golden, Colorado
Start Date: 04/20/2018
Status HOT
Position # FR #63003
Position Help Desk Support I
Region Name State of CO- Client
Worksite Address Golden, CO 80401
Tenure 3+ Months
No. of Openings: 1 (INTERVIEW TYPE: In Person)








Shifts Start Time (MST) End Time (MST) Description
Shift 1 7:00 AM 5:00 PM 7:00-4:00; 7:30-4:30; 8:00-5:00

SKILL MATRIX
Qualification Competency Candidate Experience Last Used
A+ Proficient
Active Directory Proficient
Communication skills both verbal and written Proficient
Windows 10 Proficient
Windows 8, 8.1, 10 Proficient
Windows 9x/2000/XP/NT/Vista/7 Proficient

JOB DESCRIPTION: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.