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System Admin
Ref No.: 18-25732
Location: St. Louis, Missouri
Position Type:Full Time/Contract
Start Date: 04/13/2018
Actively and consistently supports all efforts to simplify and enhance the customer experience
Diagnoses software problems and resolve or direct to the approperate team
Performs data backups and disaster recovery operations
Responsible for troubleshooting server and applications problems as reported by users
Researches, evaluates and recommends software and hardware products
Supports system and application access and maintains a secure systems environment
Provides new hardware specifications to users based on application needs and anticipated growth; installs new servers and maintains the server infrastructure
Defines procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issues
Performs troubleshooting for complex hardware, software and network problems
Works on multiple projects as a project team member
Supports media management through internal methods and procedures or through offsite storage and retrieval services
Develops and promotes standard operating procedures
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Must be proficient in MS Office
Excellent communication skills and the ability to work well with all levels of business users in a professional manner
Ability to sit and stand for extended periods of time
Ability to perform after hours tasks
Increased knowledge and ability to make decisions around service ticket requests utilizing software such as ServiceNow
Intermediate level knowledge of system administration tasks and ability to perform more advanced research and recommend approaches for resolution
Demonstrated knowledge in Oracle Communications Suite (SOA/OSM/ASAP/UIM) is a plus
Demonstrated knowledge in TCP/IP and Store & Forward communications
Demonstrated knowledge of network devices and basic network appliances
Demonstrated knowledge of network designing software, such as Visio
Demonstrated knowledge of at least two application server platforms (WebLogic, WebSphere, Tomcat, JBOSS, JAVA, etc.)
Demonstrated knowledge of at least three development languages (Java, Perl, Python, Unix Shell, etc.)
Demonstrated knowledge of at least three build and deploy automation tools (ANT, Maven, Jenkins, etc.)
Ability to perform duties in a very fast pace environment, to learn new technology quickly and mentor team members