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Support Analysts/Helpdesk Techs
Ref No.: 18-25714
Location: Lucknow, Uttar Pradesh
Start Date: 04/13/2018

· the first contact for our field users, working our call center phones within a team,
· creating tickets in JIRA Service Desk,
· attempting to resolve issues with either their knowledge of Salesforce or Maximo
· using provided knowledge articles as necessary to resolve issues
· participating in on-call rotation
Travel within MA