Help Desk
Ref No.: 18-25703
Location: Waltham, Massachusetts
Start Date: 04/13/2018
  JD: In this role the individuals will be:
- the first contact for our field users, working our call center phones within a team,
- creating tickets in JIRA Service Desk,
- attempting to resolve issues with either their knowledge of Salesforce or Maximo
- using provided knowledge articles as necessary to resolve issues
- participating in on-call rotation