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SR Program Manager Role Description:
The role of the Program Manager position is to provide direction and leadership to project managers and/or team members for complex programs up to $50 Million Dollars across multiple cross functional work streams. The Program Manager ensures multiple concurrent IT projects are delivered on-time, on-budget, and produce committed business results. The Program Manager acts as a change agent for IT, serves as a formal mentor to Project Leaders, and provides program / project management methodology fundamentals and expertise.
Functional Skills & Competency: • Directs the initiation, planning, execution, monitoring, controlling and close of an entire project and/or all projects within specified program • Ability to contribute and champion usage of structured project management methodology (to include Waterfall, Agile/Scrum, Iterative, etc.) • Broad knowledge of application and / or infrastructure development life cycle (SDLC) and other technical management concept, processes, and methodologies • Lead and direct project managers within specified program to achieve desired deliverable creation outcomes • Possess IT and formal program/project management knowledge as well as ability to prioritize work and meet deadlines based on logical work breakdown structures aligned to critical path • Manage program interdependencies, milestones, and critical path • Analyze, manage, and report program performance – financial reporting, resource allocation, task delegation and stakeholder management • Analyze multiple types and sources of information to generate insight on program performance • Demonstrate financial awareness to control costs and think in terms of profit, loss, and added value. • Help Stakeholders, IT Portfolio Teams, Business Partners and Business Users understand their roles and responsibilities within the project • Develops and executes an overall program schedule, including tasks, duration, dependencies, and resource assignments • Controls and tracks changes to scope, time, cost, quality, issues, and risk • Leads completion of program objective, such as procurement, quality planning, service level agreements, and customer training • Directs and delegates work effort; Requests the needed resources for a program and gets them oriented to work on the project • Ensures product deliverables' quality, such as functional specifications, logical and physical data design, solution design and detailed design, test plans, and completed solution • Manages vendor relationships according to contract terms and conditions Leadership & Business Acumen: • Key industry certifications such as CAPM, PMP, PgM, etc., preferred • Previous airline, travel, and / or transportation industry experience preferred • Makes value-oriented decisions to achieve strategic business results; Ability to be flexible, make quick decisions and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment • Evaluates risks, assess possible outcomes and solutions/solves problems • Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients • Ability to build and maintain cohesive motivated teams • Ability to coach and develop subordinates and/or peers; empowering team members with the authority to accomplish project tasks efficiently and with minimal direction • Strong strategic planning skills • Excellent written, oral communication, planning, and organizational skills • Strong track record managing business and IT Projects • Strong meeting facilitation and negotiation skills • Strong consulting and customer service skills • Recognizes and rewards desirable individual and team performance • Establish good relationships with internal and external stakeholders. • Take responsibility for actions, projects, and people. • Take initiative, act with confidence, and work under own direction. • Focus on customer needs and satisfaction. • Set high standards for quality to monitor and maintain quality and productivity. • Gather comprehensive information to support decision making. • Encourage an organizational learning approach (e.g., learn from successes and failures and seek staff and customer feedback). • Adapt to changing circumstances and interpersonal style to suit different people or situations.
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