Service Now Solution Consultant
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Service Now Solution Consultant
Ref No.: 18-25368
Location: Chicago, Illinois
Position Type:Full Time/Contract
Start Date: 04/13/2018
 As HR Solution Consultant, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer service skills, the ability to learn quickly; along with the ability to translate technical capabilities into benefits is crucial. You will be the product expert that conveys value to address customers' business issues.
What you get to do in this role:
  • Help develop and contribute to sales campaigns focused on HR Service Management
  • Contribute and maintain a showcase of HR solutions created on the ServiceNow platform
  • Help develop programs that enable other Solution Consultants to demonstrate the value
  • of HR Service Management on the ServiceNow platform
  • Handle product feature and technical questions from customers, channel partners and
  • ServiceNow colleagues
  • Acquire and expand working knowledge of all ServiceNow HR applications
  • Configure demonstration environments to address customer requirements and business
  • issues
  • Deliver product demonstrations to customers and products, in person, and through
  • WebEx
  • Work with Product Management and Development team members to enhance
  • ServiceNow products with new features that address customer needs
  • Share best practices and known solutions with other Solution Consultants to enhance the
  • quality and efficiency of the other team members
  • Stay current on competitive analysis and understanding differentiators between
  • ServiceNow and its competitors.
  • Communicate with both business and technical decision makers
  • Responding to Request for Information/Proposal documents
  • Supporting Marketing events – user conferences, trade shows, analyst demonstrations,
  • webinars etc...
  • Act as the ServiceNow subject matter expert at Executive briefings/marketing events
  • In order to be successful in this role, we need someone who has:
  • 6+ years of Solution Consulting experience in the HR industry.
  • 5+ years HR Service Delivery and Human Capital Management (HCM) systems experience
    • SaaS experience is preferable.
  • Ability to work with integration and implementation partners
  • Proven pre-sales skills: excellent communication skills in writing, speaking and
  • presenting
  • Organized and detail-oriented
  • Is passionate about evangelizing our capabilities and success on social media and the
  • ServiceNow Community website
  • Experience speaking with both business decision makers, and technical decision makers
  • Self-starter; ability to effectively complete tasks and projects with minimal supervision
  • Proficiency with the ServiceNow Platform or who exhibits prior and current technical
  • expertise in web technology and the ability to learn new technology.
  • Experience working collaboratively with product management, product marketing and
  • product development
  • Ability to effectively communicate ServiceNow value proposition and key differentiators to
  • prospects
  • A self-starter, driver and out of the box thinker
  • A high degree of passion, energy, drive and willingness to travel frequently
  • (approximately 40% regional travel)
  • Flexible with creative problem solving skills