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Procurement Engagement Manager
Ref No.: 18-25217
Location: Raleigh, North Carolina
Position Type:Contract
Start Date: 04/12/2018
10 to 12 years of Procurement Experience
  • Primary Skills : Excellent understanding of Transactional Procurement & Procure to Pay
  • Experience of working as a Delivery lead for procurement operations
Demonstrated exceptions and problems management and escalation experiences
Secondary Skills:
  • Good understanding of MS Office
Good understanding of SAP / ERP
Soft Skill:
  • Excellent Communication Skills ( verbal & written)
  • Leadership Qualities
  • Problem solving
Client engagement and SLA management
Job description:
  • Managing the Client Relationship
  • Works closely with multiple Client Stakeholders to understand various business requirements
  • Ensures robust governance, controls & compliance
  • Supports Team in ensuring they understand the Client's specific business terminologies
  • Ensures overall program management and issue resolution
  • Escalation and resolution handling
  • Monitor performance & drive internal reviews with team
  • Delivery, quality and exception handling should be monitored.
  • Contact administration to ensure that the day-to-day procurement activities follow the spirit and sections of the contract.
  • Lead process improvement discussions to enhance operations.
  • Communicate changes to Program Manager and delivery team
  • Meet the operational, functional and business objectives required by the contract and provide a profitable interaction.
  • Identify and resolve exceptions, Reporting & escalate issues
  • Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)
Adherence to overall Service Delivery Requirements