Ref No.: 18-24839
Location: Milpitas, California
Start Date: 04/11/2018
 NOC Admin :
 
Responsibilities
  • Proactively monitoring network and applications stability and performance to ensure 24x7 operations and availability
  • Addressing and resolving service impacting events as they occur in a timely manner
  • Actively troubleshooting and/or escalating events and incidents
  • Handling trouble calls and working closely with internal teams and external service providers and vendors to resolve service issues
  • Validating problem descriptions and performing detailed problem diagnosis, then tracking and updating problems in trouble-ticketing system
  • Analyzing incidents and creating Incident Reports
  • 24x7 shift rotation work, including after-hours, weekends and holiday coverage
  • Incident creation against the alerts received from monitoring tools
  • SLA adherence (Incident creation, Service Uptime, Ticket Correlation, Ticket Assignment, Request Tasks Fulfillment)
  • Prepare & analyze trend reports (Utilization & Availability)
REQUIREMENTS
  • Strong verbal and written communication skills
  • Strong analytical skills
  • Process-oriented with ability to pay close attention to details
  • Ability to work independently with little supervision
  • At least 1 year of work experience
  • Highly motivated, self-starter with ability to operate under minimal supervision
  • Technical/computer skills (e.g., Excel, Word)
  • Willingness to learn new skills and tools and flexibility to accept a wide range of responsibilities.
  • An interest in technology
A plus if candidate has:
  • Prior experience in a support related position
  • Prior experience working evening and weekends shifts
  • Associates degree, Bachelors degree or certifications