Customer Loyalty PM
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Customer Loyalty PM
Ref No.: 18-24244
Location: San Jose, California
Position Type:Right to Hire
Start Date: 04/10/2018
 
Role The PM role is responsible for planning, executing and evaluating all aspects of Customer Loyalty NPS Program 
Duties & Responsibilities • Experienced with customer experience/satisfaction metrics
• Ability to analyze customer feedback and data at a high level
• Excellent communication skills, capable of conducting customer facing meetings with c-level executives
• Clear and concise communication to various organizations
• Track and report on quarterly achievements
• Build and maintain cross functional relationships (Sales, Customer Success, Services, etc.)
• Ability to influence
• Represent program with confidence and independently
• Follow up with Sales and cross functional teams to drive loop closure
• Track and report on program milestones and wins
• Drive measureable results of Customer Loyalty program
• Partner with client groups, taking ownership of their objectives to achieve business results
• Actively manage relationships with cross functional partners; may supervise daily work activities of program team
• Manage vendor(s) to execute work activities
Required Skills • BA/BS degrees with 8+ years related experience
• Prior program management with Customer Experiencer/Customer Sat background preferred
• Experience in analyzing business problems
• Understanding of GTM strategy
• CXPA Certification preferred
• PMP preferred
Total Experience Required 8+ yrs
Rate per hour payable to vendor USD $52 max
Work Location San Jose
Duration 6 months