Ref No.: 18-24097
Location: Rolling Meadows, Illinois
Position Type:Contract
Start Date: 04/10/2018

Hi,
Hope you doing well!
We have below urgent position, please let me know if you are interested.

MQ Admin
Rolling Meadows , IL
12 months+
Visa Independent Only (OPEN FOR C2C/W2)/ (No H1B, OPT and CPT)

JD:
  • MQ Admin – L3
  • Minimum work experience:3 - 5 Years
  • As a Senior Administrator, should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents.


Regards
Supriya Kumari
IDC Technologies
1851 McCarthy Blvd #116, Milpitas, CA 95035, USA
Ph: 408-418-5778 Ext.3025
www.linkedin.com/in/supriya-kumari-assistant-manager-ba96b825
Email id: supriya.kumari@idctechnologies.com