support lead/ problem manager
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support lead/ problem manager
Ref No.: 18-23941
Location: Toronto, Ontario
Position Type:Contract
Start Date: 04/09/2018
 ·        8+ year of Experience with ITIL, Incident Management and Problem Management and HPSM.
·        Worked as problem Manager/ Lead or Support Lead
·        Understanding of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
·        Exemplary Business Communication Skills – verbal and written
·        Excellent analytical and problem solving skills  
·        10+ years of experience with legacy systems such as Zseries
·        Experience on SM9