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Mac Engineer
Ref No.: 18-22869
Location: Greensboro, North Carolina
Start Date: 04/04/2018
 
·         Candidate should be experienced in managing Mac environment
·         Should have good experience in tools like Jamf and JSS (mandatory)
·         Should have prior experience in troubleshooting and writing custom scripts (bash scripting, json)
·         Should have experience in patching (OS & application)
·         Should have prior experience in rebuilding/imaging Mac devices (different OS versions – added advantage if there is experience in imaging for High Sierra)
·         Prior experience in providing Deskside support
·         Experience working with VIP / white glove/ more demanding customers
·         Excellent written and verbal communication skills, as this person would be working with CXL level people directly
·         Tickets resolved within agreed SLA's.
·         information on Change / Incident and Problem management