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Desktop Support/Field Service
Ref No.: 18-22470
Location: Arkansas, Arkansas
Position Type:Contract
Experience Level: 8 Years
Start Date: 04/03/2018
 Job Description:
Job title: Desktop Support/Field Service Support
Location: Little Rock Arkansas AK
Duration: Contract
Client: HCL America
  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
  • Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
  • Administration experience of MS Active Directory users & groups, policies and management concepts
  • Provide specialized On Call Support for hardware / software / network problem diagnosis / resolution for customer's end users.
  • Having good knowledge about the features of MS office 2007/2010.
  • Familiar with common issues related to desktop and should possess ability to make the user understand the steps on call to help him sorting the same quickly.
  • Should be familiar with IP address/Host Name concept which is required to provide RDP support.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks