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Program Manager
Ref No.: 18-22452
Location: Alpharetta, Georgia
Position Type:Full Time/Contract
Start Date: 04/03/2018
Job Title: Program Manager
Location: Alpharetta,GA.
Duratuion: Full time / Permanent
Job Description:
Position Description
  • The person in this position is responsible to manage and own delivery of a critical portfolio,
  • which includes monitoring the assignments to the team, setting targets and achieving those on time, people management, experience in managing support SLAs
Responsibilities
  • Responsible for production support of critical application and services.
  • Ensuring the availability, stability and performance of the applications
  • Guiding the team on high priority incidents to resolution
  • Manage team in a 24 * 7 * 365 environment
  • Manage strong relationship with Business, Operations and other IT groups
  • Responsible for driving delivery on time within budget, meeting strategic and business requirements
  • Understand SLAs and drive the team in achieving the SLAs
  • Good understanding of ITIL & Agile framework a must
Qualifications
  • 10 + years of experience in handling small to medium sized team
  • Hands on Service Now experience
  • SLA management
  • Willing to work in flexible hours
  • Demonstrated ability to communicate to business and technical partners
  • An interest and knowledge of the latest industry trends and standards
  • Experience in Analytics/ Hadoop is an added advantage