Deskside Support
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Deskside Support
Ref No.: 18-22011
Location: Clayton, Missouri
Position Type:Contract
Start Date / End Date: 04/02/2018 to 04/30/2018
Job Details:
Title: Deskside Support
Duration: 6+ Months
Location: Clayton MO
Bill Rate: $29/Hr

Job Responsibilities
Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows 7, Windows 10, Microsoft Office Suite, Dell Computers, Networked Printers, iPhones, iPads and other mobile devices, imaging desktops and laptops. He/She will be responsible for receiving inquiries and issues from users and using their expertise to determine the root cause of incidents. He/She will install, configure, troubleshoot, diagnose and resolve issues with PC's, laptops, network connectivity, printers and peripheral.
Basic hands and feet support for Data Center – jobs to include patching cables / network ports, tracking cables to racks and other network devices.

Other responsibilities of the Deskside support Technician role include:
  • Antivirus Installation, Configuration and troubleshooting any issues.
  • Interfacing directly with internal customers with a professional and positive demeanor
  • Updating ticketing system to reflect work in progress or completed
  • Handling printer deployments and resolving break/fix issues
  • Managing PC relocation per Move/Add/Change requests
  • Installing and upgrading hardware and software
  • Supporting iPhones/iPads/air card/wireless devices
  • Setting up and supporting VPN accounts
  • Supporting projector and conf room set up
  • Submitting orders for parts
  • On-Call support during weekend