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Desktop OR helpdesk Support
Ref No.: 18-21951
Location: Clayton, Missouri
Start Date: 04/02/2018

1)Role: Desktop OR helpdesk Support
Location: Clayton MO
Duration: Long term Contract

Job Responsibilities
Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows 7, Windows 10, Microsoft Office Suite, Dell Computers, Networked Printers, iPhones, iPads and other mobile devices, imaging desktops and laptops. He/She will be responsible for receiving inquiries and issues from users and using their expertise to determine the root cause of incidents. He/She will install, configure, troubleshoot, diagnose and resolve issues with PC's, laptops, network connectivity, printers and peripheral.
Basic hands and feet support for Data Center – jobs to include patching cables / network ports, tracking cables to racks and other network devices.

Other responsibilities of the Deskside support Technician role include:
· Antivirus Installation, Configuration and troubleshooting any issues.
· Interfacing directly with internal customers with a professional and positive demeanor
· Updating ticketing system to reflect work in progress or completed
· Handling printer deployments and resolving break/fix issues
· Managing PC relocation per Move/Add/Change requests
· Installing and upgrading hardware and software
· Supporting iPhones/iPads/air card/wireless devices
· Setting up and supporting VPN accounts
· Supporting projector and conf room set up
· Submitting orders for parts
· On-Call support during weekend