ITSM Process
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ITSM Process
Ref No.: 18-21478
Location: Alpharetta, Georgia
Start Date: 03/30/2018
  
  1.  ITSM Process Consultant will work across workstreams during Integration Project to ensure new or modified services meet the operational acceptance criteria.
  2.  Process consultant to guide and collaborate with work stream leads to define the process transition approach and acceptance criteria for respective workstreams
  3.  Process consultant to assess the acceptance criteria in collaboration with workstream leads to identify any risks, issues or deviation from defined processes
  4.  To report the identified issues, risks and process deviations to project governance and relevant stakeholders. And work with stakeholders to mitigate those risks, resolve issues and process deviations