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Deskside Support
Ref No.: 18-21304
Location: Toronto, Ontario
Start Date: 03/29/2018
Key words to search in resume • Installation and maintenance of Windows OS (Win 7/10)
• Installation/updating of desktop software
• Desktop / Laptop / other End User device Management.
• Asset management.
• Remote desktop connections
• Antivirus support Symantec / McAfee
• Ensure backup and recovery is done as per policy
• Desktop performance monitoring and optimization
• SCCM
Technical/Functional Skills -MUST HAVE SKILLS 1. Install, configure, maintain and troubleshoot end user notebooks, desktops, peripherals, monitors
2. Troubleshooting SCCM clients issues on desktops/laptops
3. Troubleshooting issues with WHI services
4. Managing and troubleshooting access to shared folders.
5. Troubleshooting system startup and user login problems
6. Configuring and troubleshooting hardware devices and drivers.
7. Understanding of Storage, Networking and backup devices.
8. Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
9. Identifying and troubleshooting problems related to security permissions.
10. Supervise complaint ticketing system and follow timely resolution of all work orders.
11. Establish end user service level agreements.
12. Demonstrated ability to provide user support by means of remote access tools.
13. Documented success in responding all inquiries and tickets in a timely manner
14. Ability to communicate effectively with both Business/Management and Vendor resources.
Roles & Responsibilities 1. Deliver Windows Desktops and Laptops (VM/physical as per request)
2. Troubleshooting issues related to WMI/SCCM/Antivirus and resolving them
3. Installation and configuration, remote monitoring, help-desk customer service tech support, maintenance and troubleshooting.
4. Run regular checks, tests, and tracking procedures to prevent or identify problems
5. Maintains passwords, data integrity and file system security for the desktop environment.
6. Monitoring on the Windows platform (event, log, performance)
7. Following ITIL processes for Change, Incident and Problem.
8. Automated deployment ,Manual Deployment
9. Patch Management (Software updates, Device drivers, Language packs and Other packages)
10. Modify registry setting as on when needed