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Security Program Manager
Ref No.: 18-20999
Location: Detroit, Michigan
Experience Level: 11 Years
Start Date: 03/28/2018
Security Program Manager – Cyber Security Domain
  • Experience in handling technical delivery of security projects.
  • Good experience in Infrastructure Security (Networking/Endpoint Security), Application Security (IAM etc), Risk & Compliance program management
  • Experience in Leading delivery and program management of large security programs. Ideal candidates will have client management experience in security programs and have relevant security certifications like CISSP or CISM (CISO level is added advantage)
  • Program or Project Management Experience. Strong planning & tracking skills, Strong Communication & Interaction skills,
  • Account Mining expericne
  • Technical escalation management experience.
Roles and Responsibility:
  • Role will report into Account Delivery head at onsite
  • Ensure delivery compliance to SOW & service level adherence
  • Interface with customer & delivery team
  • Regular customer connect & escalation management
  • Technical delivery parameter compliance tracking & reporting
  • Continuous improvement & enhancement in delivery
  • Work closely with pre-sales on new requirement & solution
  • Track Account growth and profitability
  • People management & appraisals
  • Implementation Standardize service delivery framework across multiple accounts
  • CSAT, customer reference & ESAT
  • Technical advancement & certification for team & self
  • Participation in vendor & industry standard forums