Previous Job
Ref No.: 18-20758
Location: Raleigh, North Carolina
Start Date: 03/28/2018
 Requirement –
·         Candidate with 6-8 years of experience and worked on network environment which includes Cisco Routers & switches.
·         CCNA/CCNP; CCIP will be added Advantage
·         Knowledge on MPLS , BGP, EIGRP, OSPF.
·         Ready to work on different technologies
·         Excellent on verbal and written English communication
·         Excellent Customer handling skills
·         Candidate should be open for 24*7 environments.
Job Description
·         Problem Management on- Routing, Switching, Firewalls , VPN , CISCO etc.
·         Escalation Handling
·         Customer Handling and Status update.
·         Interaction and coordination with Client's Technical teams.
·         Root cause Analysis.
·         Process definition and design.
            Manage an offshore team
            Report generation