NICE recording & communication surveillance analyst
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NICE recording & communication surveillance analyst
Ref No.: 18-20613
Location: irving, Texas
Position Type:Full Time/Contract
Experience Level: 7 Years
Start Date: 03/27/2018
 Must have:
• Extensive technical knowledge of the NICE Recording system.
• Call Center Expertise - ACD, Avaya PBX, ASAI, GeoTel, Client, Network IVR, and Voice and Data Networks
• Bachelors/Masters  (with experience) in electrical engineering, computer science, mathematics, physics, or other technology field focusing on speech technology
• Expert knowledge of state-of-the-art research in speaker verification and identification
• Solid understanding of signal processing, pattern recognition, and statistics
• C#, C++, Java, Soap, Web-Services, SOA concepts, XML, DB. Experience with object-oriented programming (OOP)
• Strong design-driven coding and scripting skills, e.g. Python
• Experience using SQL Server, Reporting Services Data mining, Business Intelligence (BI)
• Ideal candidates will have embedded software or app development experience
• Knowledge of digital signal processor code development and/or porting is a plus
• Knowledge of noise reduction, beamforming, echo cancellation is a plus
• Knowledge of multi-factor biometric solutions
• At least 3 years' experience in infrastructure or application-level vulnerability testing and auditing
•  At least 3 years of system, network and/or application security experience
• At least 2 years of experience involvement with development team(s) that delivered
• commercial software or software-based services (development, QA testing, or security role)
• Knowledge of network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)

• Lead in the design and execution of system enhancements projects for the NICE recording platforms, ensuring the changes meet business and technical requirements while maintaining a reliable recording system.
• Participate in an on-call (24x7) support structure on a rotational basis and be available for after hour and weekend work when the occasions arise.
• Provide technical guidance to colleagues and document new, as well as update existing, policies and/or procedures.
• Facilitate the use of new technologies and tools to improve the recording system trouble resolution process.
• Ensure vendor hardware and software applications meets Banking standards
• Designs, develops, documents, tests, and debugs software that contains logical and mathematical solutions to business/mission
• Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle
• Applies knowledge of computer hardware and software to be programmed in business/mission applications
• Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls
• Work with development team supporting applications and systems which interface with the NICE Perform recording systems to resolve issues as well as implement improvements