Previous Job
Ref No.: 18-20323
Location: Cary, North Carolina
Start Date: 03/27/2018
Develop AS/400 Systems Migration Plan and Implementation

Plan and Execute OS/400 Upgrade to newer versions

Design LPAR configuration and build the system hardware from scratch

Able to suggest various tools and technologies as per business needs

Good experience in rebuilding the systems

Strong knowledge iSeries networking concepts and configuration

Capacity planning and Performance tuning
High Availability tools implementation planning, execution and testing

Develop solutions based on understanding customer requirements and business processes, providing recommendations and comprehensive solutions to complex iSeries projects and problems (1.) Incident Management + Change Management (Planning & Execution)
On - call Escalation
Ticket Quality
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowlegde sharing & documentation
Root cause analysis / Problem Management + Capicity / Architectural Management
SLA compliance for tickets
Value Add
Training / Mentoring