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VP, Cloud Operations
Ref No.: 18-19767
Location: Morristown, New Jersey
Start Date: 03/23/2018
 VP, Cloud Operations
Morristown NJ
We are seeking a senior leader to guide the Cloud Operations Team that builds automation tools to deploy and administer application services, the US Technical Services Team that technically supports application operations and the Cloud SysOps Team that provides infrastructure-level IT support specific to our client . In this role you will report to the global EVP of Products and be responsible for delivery of complex SaaS application using Public and Private cloud in US and UK with high availability, security, scalability and cost efficiency.
Apply, if you are great at:
•             Defining and reporting on KPIs and customer SLAs around stability, performance, automation, service requests and cost per unit delivered
•             Instituting and/or refining core processes of IT operations (release/change management, problem, incident, capacity, assets, knowledge)
•             Gathering and prioritizing key "operability" requirements for applications (e.g. ease of deployment, configuration and operations, stability and resiliency, scalability, hardware requirements, ...), based on insights from Problem Management
•             Working with Product Management and counterparts in software development to prioritize operational features in the software release cycle , while also giving development teams the highest possible exposure to the production use of their components (in a DevOps model)
•             Working with Customer Implementation Teams to allow customization of environments for specific customers, while ensuring that operability requirements are met