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The individual hired for this position will perform Tier 3 and 4 line support for business customers, and project teams within the EXD-SAP group. This person will be the final point of escalation for incident and service request for SAP Technical issues. Also provide advanced technical support to developers, corporate customers and end users for SAP related products, including highly escalated issues. Provides support via telephone, written correspondence, and ticketing systems. This person will maintain, troubleshoot and rollout change to the existing systems. The individual will primarily be working incident tickets and drive them to resolution. Other responsibilities include identify potential problems and creating problem tickets. The job requires SAP Basis knowledge for the SAP Netweaver stack (6.40, 7.00, 7.01 and 7.40 Basis level), LiveCache, TREX, Java, GRC) as well as Windows Server, IIS and SQL Server knowledge. This environment also includes bolt-on applications like Tidal Job Scheduler, Vertex Tax Calculation, Esker Faxing, GRC Access control).This position requires excellent cross-group collaboration skills including excellent interpersonal skills, the ability to organize and coordinate many deliverables at any given time, close attention to detail, and strong communication skills.Job Responsibilities:• Provided technical support for existing SAP systems and bolt-on applications including: patching (SAP Transport management, SPAU/SAINT, SAP kernel, SQL Server, Windows Server). SAP system and bolt-on application trouble shooting and researching, performance analysis, tracing and debugging where applicable. • Perform incident management and analysis for the SAP Systems and bolt-on applications• Problem analysis: Leads investigations of problems by using standard and custom problem management tools and processes.• Project management for IT-discretionary projects (including server builds, and application of Security patches) • Implementation Planning and Coordination: Develops or contributes to creating an implementation, validation, and rollback plan, resulting in clear roles, dependencies and relationships of resources, enabling effective transition to operations• Contribute to Microsoft's internal SAP knowledge base articles• Develop strong collaborative relationships with peer teams interfacing with SAP Basis as well as SAP Basis team in India.• Must be able to effectively communicate technical problems in a non-technical manner.• Work independently within established guidelines and procedures• Extended coverage outside of normal work hours may be required. Qualifications include:This position requires strong communication skills and a passion for technology. Candidates must function well in a team environment. Candidates need to be organized with a proven ability to make the correct decisions under pressure. Critical thinking and problem solving skills are required. Candidates must be able to troubleshoot and the ability to analyze complex problems quickly is a MUST for this position.Requirements:A minimum 8-10 years of demonstrated work experience supporting large-scale SAP installations (ERP, Global Trade, E-Recruiting, etc.), Windows 2012/2012R2 Server, SQL Server 2012-2014, and Internet Information Server (IIS5-6 and 7), in a large scale operations/production environment Should have a BA/BS degree in Computer Science, related discipline or equivalent work experience. SAP Certification is highly preferred.
Enterprise Platform & Solutions : SAP BASIS – HANA
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