Previous Job
Support Executive - 5567912/ 13/ 14/ 15/ 16
Ref No.: 18-18033
Location: Cincinnati, Ohio
Position Type:Contract
Start Date: 03/19/2018
 Log and troubleshoot issues
Escalate as defined in the Standard Operating Procedure (SOP) document
Refer Knowledge Base and promote use of Self Help,
Encourage feedback for services rendered.
Receive Feedback from quality and adhere to the shift and break schedules.
ITSM skills and good customer skills
Windows ,networking, Software installation, Remote troubleshooting, ITIL
Desktop Management - Infrastructure Services (IS)